User Convenience and Security

BeIFius Bank logo negative version

Year:
2015 

Industry:
Banking

Country:
Belgium

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Objective

To demonstrate our expertise in developing a comprehensive mobile banking app that caters to all banking and insurance needs while ensuring utmost security.

Meet the Client

Belfius Bank and Insurance is a for-profit PLC, originally Dexia Bank Belgium, and was purchased by the Belgian State in 2011 for 4 billion euros. Belfius Bank aspires to keep pace with ever-evolving technology while prioritizing customer satisfaction.

Historical Background
& Current Situation

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With the increasing demand for digital banking solutions, Belfius Bank, one of the largest banking institutions in Belgium, aimed to enhance its customer experience by integrating banking and insurance services into a user-friendly mobile platform.

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Challenge

The challenge was to develop a secure, robust, and comprehensive mobile banking app that could handle a broad range of banking and insurance needs, minimize the cost and time of delivering new versions, and provide a foundation for the future use of wearables

Solution

Utilizing Xamarin technology, Leaware developed the Belfius Mobile Banking app – a one-stop solution for all banking and insurance matters. The app enables users to manage their finances, insurances, investments, and loans efficiently and securely. It offers additional services like ordering tickets for De Lijn, paying for parking spots, buying or selling property, and much more.

Technology

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Platform

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Benefits of the App

  • Comprehensive Services: The app provides an all-in-one platform for managing banking and insurance matters, enhancing customer convenience. 
  • Improved Efficiency: The app has reduced the cost of delivering new versions by 50% and cut down average release time by 45%. 
  • Enhanced Security: By unifying the security layer, the app provides peace of mind to millions of users while conducting transactions. 
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Results

The Belfius Mobile Banking app has been a great success with over 1,000,000 downloads. It has enhanced the banking experience for Belfius Bank’s customers, achieving recognition as the best app for banking needs and insurance services. It has significantly reduced costs and delivery time for new versions while ensuring top-notch security for users.

Data and Evidence

With over 1,000,000 downloads and being awarded the best banking app, the Belfius Mobile app clearly stands as a testament to its success. Moreover, the reduction in costs of delivering new versions by 50% and a decrease in average release time by 45% further underpin its success.

Lessons Learnt

The development of the Belfius Mobile Banking app has reinforced our understanding of the complexity of digital banking solutions and the importance of security in such applications. It highlighted the effectiveness of Xamarin technology in developing multi-platform apps and how strategic planning can help lay the foundation for future developments like wearable technology. Lastly, the project reinforced the fact that user convenience, comprehensive services, and security are key to developing successful mobile banking solutions.

Belfius Bank Logo 2

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      Germany, Belgium
      +49 24023893009
      ask@leaware.com

      United Kingdom
      +44 2081900354
      ask@leaware.com

      Denmark
      +45 21671778
      ask@leaware.com

      Poland
      +48 223781522
      ask@leaware.com

      Serbia
      +38 1653980110
      +38 163332268
      ask@leaware.com

      Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
      Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł