Compensa: PWA for insurance handling delivered at record speed

Business context

Compensa is a rapidly growing insurer offering a broad product portfolio, including MTPL, CASCO, property, travel, personal accident and third-party liability insurance. The company aimed to raise service standards and improve collaboration with brokers, focusing on simplicity and speed in its digital solutions.

In 2015, the goal was to launch a lightweight application, accessible on any device, that required no installation, provided consistent access to offers and streamlined customer contact with the relevant people on the Compensa and broker sides. The solution needed to be easy for a wide range of users to adopt and scalable across the entire group.

Challenge

The main challenge was to deliver a complete solution in a record-short timeframe, without compromising on quality, usability or reliability. The application also had to be intuitive for users with less advanced technical skills.

An additional requirement was full platform independence – with no need for installation on mobile devices – as well as integration with existing offer portals. It was also necessary to ensure seamless access to brokers' offers and enable users to be quickly directed to the right contact person.

Solution

The Leaware team designed and built the application as a PWA, available directly through the browser on any device. The focus was on a simple, responsive interface and short user journeys to minimise barriers to entry and speed up access to key features.

The application enables direct communication between the customer and the broker, one-click redirection to the right person, and visibility into the broker's offers directly within the app. It was integrated with offer portals and enhanced with the ability to easily generate and download reports in PDF format, which simplified users' day-to-day work.

A rigorous approach to analysis, design and quality made it possible to launch the solution quickly and reliably, and then scale it across the entire Compensa group. As a result, there was a clear increase in enquiries about insurance products, positive user feedback, and a reduction in the number of support tickets.