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Year:
2015
Industry:
Online ordering
Country:
USA
Objective
This case study demonstrates Leaware’s proficiency in developing an efficient and user-friendly online ordering system, tailored to enhance customer satisfaction and streamline the order placement and tracking process for The Roy Houff Company.
Meet the Client
The Roy Houff Company is a reputable flower store in Chicago, Illinois, known for providing exquisite flowers for various occasions and events. They wished to improve their customers’ ordering experience and efficiency.
Historical Background
& Current Situation
The Roy Houff Company, a leading flower store in Chicago, Illinois, desired to offer an improved buying experience to its customers. They decided to transition from traditional phone and fax ordering methods to a more efficient and interactive online ordering system.
Challenge
The challenge was to create an online ordering system enabling customers to place and track orders seamlessly. The goal was to make the ordering process up to 5 times faster than phone and fax ordering and ensure 90% accuracy in new orders compared to fax ordering.
Solution
Using web technologies, Leaware developed a comprehensive online ordering app for The Roy Houff Company. This app allowed customers to place orders swiftly and track their order status, creating a more streamlined buying experience.
Technology
Platform
Benefits of the App
Results
While the exact number of downloads is unknown, the results were positive. The app significantly accelerated the ordering process, increased order accuracy, and improved customer satisfaction through detailed order status notifications and ease of use.
Data and Evidence
The new online ordering app has demonstrated significant improvements in order processing speed and accuracy. The ordering process is now up to 5 times faster than phone and fax ordering, and there is 90% accuracy in new orders compared to fax ordering.
Lessons Learnt
This project reinforced the importance of digitizing traditional processes to enhance customer experience and operational efficiency. Leaware learned that careful planning, understanding user requirements, and integrating them effectively into the digital solution led to increased customer satisfaction and improved operational efficiency. This learning will guide the team’s approach in future projects of similar nature.
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Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
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Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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