When is really worth thinking about automating a process with AI in an SME company?

When to Consider Business Process Automation in SMEs:   


As experts in the field of Business Process Automation (BPA), we find it exciting to explore the endless potential of Artificial Intelligence (AI) in transforming Small to Medium-sized Enterprises (SMEs). This blog post aims to illuminate the most opportune moments to consider integrating AI into your business processes.





High-Volume, Repetitive Tasks: 


One of the most apparent situations where AI comes in handy is with high-volume, repetitive tasks. Automating these processes, such as data entry, routine emails, scheduling, and payroll, not only saves time but also minimizes the risk of human error. Consider an SME like ‘Automate.io‘, which employs AI to eliminate mundane tasks, resulting in an average of 10,000 hours saved per year for their clients. 


An accounting firm that needs to process hundreds of invoices daily can benefit from AI. AI software such as Hubdoc can automatically extract key data from invoices, reducing the need for manual data entry. This not only speeds up the process but also minimizes human errors.


Related: How to use AI in developing MVP for a startup. 



Time-Consuming Processes: 


When certain tasks absorb a significant portion of your team’s time, inhibiting them from focusing on more high-value tasks, it’s an ideal time to contemplate automation. For example, AI-driven tools can significantly expedite report generation and analysis, freeing up human resources for strategic decision-making. 


A marketing agency might find itself spending hours compiling performance reports for different campaigns. Tools like Google’s Data Studio can use AI to automate the generation and updating of these reports, saving valuable time that can be used for more strategic tasks. 



Tasks Requiring 24/7 Availability: 


AI does not need to rest or take breaks; it can work tirelessly around the clock. AI-driven customer service bots, for instance, can handle inquiries at all hours, offering improved customer service and reduced wait times. A prime example of this is ‘ChatBot‘, an AI software that offers 24/7 customer support, increasing customer satisfaction levels by 30%. 


E-commerce companies often face customer inquiries outside of regular business hours. AI chatbots, like those provided by ManyChat, can handle customer inquiries at any time, ensuring customers always get timely responses and improving overall customer satisfaction.


Contemplating automation? Learn when and how to seamlessly integrate AI into your SME. Get a clear roadmap and insights from BPA experts. The future of business awaits. click on the button for a free consultation 





Error-Prone Tasks: 


AI and machine learning systems process vast volumes of data with high precision, thereby reducing the potential for manual errors. For instance, an SME called ‘DataRobot’ uses AI to ensure more accurate data processing and analysis, significantly minimizing the room for error. 


Companies in the logistics sector often deal with complex, error-prone tasks such as inventory forecasting. AI-powered solutions like ClearMetal’s Continuous Delivery Experience (CDX) platform can process and analyze large volumes of data to produce accurate forecasts, minimizing costly mistakes.





As your business grows or anticipates future scale-up, automation can help manage an increased workload without necessitating proportional staffing increases. ‘UiPath’, for example, uses robotic process automation (RPA) to handle tasks at scale, providing robust support for business growth. 


Rapidly growing e-commerce companies may struggle to keep up with increasing customer service demands. AI platforms like Zendesk incorporate machine learning to automate customer service responses, allowing these businesses to handle a growing volume of customer inquiries without significantly increasing staff.


Related: AI Advantages in Business Process Automation.



Customer Engagement: 


AI has a significant role to play in enhancing customer engagement. It can offer personalized recommendations, provide quicker responses, and ensure round-the-clock availability, all contributing to improved customer experience. For instance, ‘Kustomer’ is an SME that employs AI to offer personalized customer interactions, thereby increasing engagement and satisfaction. 


An online bookstore might want to improve customer engagement by providing personalized recommendations. Using an AI solution like the one offered by Dynamic Yield, the company can offer personalized book recommendations based on each customer’s browsing and purchasing history, improving engagement and increasing sales.


Discover the signs it’s time to automate and how AI can transform your operations. Don’t get left behind in the fast-paced world of AI innovations. Click on the button for a free consultation! 





Data Analysis: 


AI and machine learning can effectively analyze complex data sets, offering actionable insights, predicting trends, and thereby informing smarter decision-making. The case of ‘Tableau‘, which uses AI to provide in-depth data analysis and visualizations, provides a great example of how AI can take your data analysis capabilities to the next level. 


A healthcare start-up wanting to extract meaningful insights from large volumes of patient data can use AI tools like IBM Watson Health. This tool can analyze complex data sets to predict trends and provide actionable insights, aiding in the development of more effective treatment strategies.  

In summary, it’s worth contemplating AI-driven automation when your SME is facing high-volume, repetitive tasks; time-consuming processes; tasks that require 24/7 availability; error-prone tasks; growth and scalability challenges; a need for improved customer engagement; or the requirement of sophisticated data analysis. 





It’s clear that the benefits of AI-driven Business Process Automation for SMEs are manifold. While the decision to integrate AI into your business processes might seem daunting at first, the transformative power it brings with it is truly worth the effort. 

Firstly, by automating high-volume and repetitive tasks, your employees are free to focus on more meaningful and strategic work, fostering both productivity and job satisfaction. Secondly, AI’s ability to operate tirelessly around the clock ensures that your business never misses a beat, whether it’s responding to customer queries or handling time-sensitive data analysis. 

Moreover, in our fast-paced digital world, businesses must remain nimble and adaptable. AI-powered solutions provide the necessary scalability, allowing your business to expand and contract based on demand, all without a corresponding increase in overhead costs. 

Furthermore, in an era where customer experience is king, AI can take your customer engagement efforts to new heights, offering a highly personalized, efficient, and responsive service that sets you apart from your competitors. 

Lastly, in a data-driven world, the ability to quickly and accurately analyze complex data sets and draw actionable insights is crucial. AI and machine learning techniques allow you to harness the power of your data and use it to drive your decision-making process, bringing about more informed strategies and better results. 

Undoubtedly, the world of AI and automation may seem like uncharted territory for many SMEs. However, just as with any significant change, the key is to approach it with a solid understanding and a strategic plan. Remember, the journey of a thousand miles begins with a single step, and the first step in your AI journey could be a free consultation with our BPA experts. 

The future of business is here, and it’s powered by AI. Embracing AI-driven automation today is not just about keeping up with the times; it’s about staying ahead of the curve and driving your business toward greater success. The question isn’t whether you should consider AI automation for your SME, but rather, can you afford not to? Don’t let the future pass you by; seize the opportunities that AI offers today, and propel your business into a more productive and prosperous tomorrow.


Claim Your Free Consultation Voucher. Kickstart Your AI Journey Today and Reshape Your SME’s Future! 

Implementing AI in your SME is not as daunting as it may seem. Remember, every groundbreaking journey begins with a single step. And this is where our team of BPA specialists can guide you. 

To help you embark on this transformative journey, get a free consultation with our experts. This consultation will give you the opportunity to explore how AI can enhance your unique business model. Our specialists will guide you through AI adoption, ensuring a smooth transition and accelerating your SME’s journey to success. Claim your free consultation voucher, and let’s take a decisive step toward transforming your SME with AI. 

AI has already started to reshape the landscape of SMEs, with countless success stories to attest to its effectiveness. The question is not whether your business will join this revolution, but when. So, why wait? Start your AI journey today and embrace the future of business.


About the Authors

Damian Wasilewski

Damian Wasilewski

Project Manager
Business Development Manager

Tom Soroka

Tom Soroka

Leaware Founder
Business Development Manager

Carlos Lopes

Carlos Lopes

Marketing Specialist
Business Development Manager

Claim Your Free Consultation. Kickstart Your AI Journey Today and Reshape Your SME’s Future!