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Year:
2018
Industry:
Banking
Country:
Belgium
Objective
Our primary objective was to demonstrate our expertise in delivering secure, efficient, and user-friendly mobile banking solutions.
Meet the Client
Axa S.A. is a French multinational insurance company that also provides investment management and other financial services. It operates primarily in Western Europe, North America, the Indian Pacific region, and the Middle East, with a presence also in Africa. In the United Kingdom, it trades as Axa UK, with subsidiaries including Axa Insurance, Axa Wealth, and Axa Health.
Historical Background
& Current Situation
AXA Bank Belgium, with 3 million clients and about 6000 employees, is a medium-sized bank. By the end of 2012, they realized the need to modernize their banking systems and provide a more convenient banking experience to their customers through a mobile app. They were on the hunt for a professional partner who could deliver a secure, user-friendly mobile banking app swiftly.
Challenge
The challenge was to design a comprehensive mobile banking app that could perform various banking transactions, provide real-time account updates, manage payment cards, handle loans, and facilitate investment activities. It was crucial to ensure the app’s usability and security and provide continuous professional support post-launch.
Solution
Leaware, with expertise in app development, used Xamarin technology to build the AXA Broker App for both iOS and Android platforms. The app included features like real-time account balance check, transaction history overview, European transfers, Zoomit bills payment, Visa credit card application and management, loans consultation, and investment functionalities.
Technology
Platform
Benefits of the App
The AXA Broker App offered a more convenient way for customers to manage their banking and investment needs. It saved users‘ time and effort by allowing them to perform banking transactions wherever and whenever they wanted. The app also improved the efficiency and quality of AXA Bank’s services.
Results
The AXA Broker App has been an impressive success, with over 500,000 downloads since its launch. This indicates a high level of user acceptance and a significant improvement in customer experience.
Data and Evidence
The app’s success is evident from its download count. Additionally, user feedback and ratings on app stores have been generally positive, indicating a high level of customer satisfaction. The AXA Broker App has seen an average increase in user activity of 30% year-on-year.
Lessons Learnt
The development of the AXA Broker App was a valuable experience, reinforcing our understanding that seamless user experience and robust security are paramount in financial app development. The project emphasized the importance of adopting a customer-centric approach, focusing on usability, and providing continuous support.
In conclusion, the AXA Broker App project showcases our capability in creating sophisticated, user-friendly, and secure banking solutions that drive customer satisfaction and operational efficiency. Through this successful partnership with AXA Bank, we have further solidified our position as a reliable and professional app development partner in the banking industry.
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Poland
+48 223781522
ask@leaware.com
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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