See more casesPowering Precision with Advanced Sales Solutions
Year:
2015
Industry:
Inventory
Country:
Poland
Objective
To develop an advanced, user-friendly sales platform for TIZ, an engineering company with an expansive product range, aimed at automating their sales processes, efficiently managing their vast product assortment across multiple languages, and providing a comprehensive knowledge base to guide and inform customers.
Meet the Client
TIZ is a renowned engineering company providing comprehensive solutions in the field of machining. With its broad network of distributors extending across Poland, the Czech Republic, Slovakia, and Russia, TIZ is known for its high-quality cutting tools and professional technical support.
Historical Background
& Current Situation
In a market flooded with similar products, identifying truly innovative tools is challenging. To ensure they offer the best market proposals, TIZ found it necessary to carry out extensive testing, which was proving to be time-consuming and resource-intensive. Further, managing the extensive range of tools, customer orders, sales process, and multi-lingual system versions manually was hampering their business growth and efficiency.
Challenge
TIZ needed a comprehensive system that would automate their sales processes, effectively manage their extensive product assortment, support multiple language versions, and serve as a knowledge base to enlighten customers about the products. The system also had to be flexible and user-friendly to ensure smooth implementation and use.
Solution
Leaware stepped in to develop TIZ Systems – a sales platform that would streamline TIZ’s processes. Some of the notable features included:
- Extensive flexibility in managing the product assortment.
- Convenient filtering of products.
- Support for multiple language versions.
- Ability to create product sets and related products.
- Full management of permissions for individual users and contractors.
- Sales process automation.
- Provision of sales statistics and reports.
Technology
Platform
Benefits of the App
The TIZ Systems app has been instrumental in automating their sales processes, enhancing productivity, and ensuring a smoother customer journey. Key benefits include:
- Greater efficiency in managing their extensive range of tools.
- Streamlined sales processes from inquiry to order placement.
- Enhanced customer experience with the ability to order products independently.
- Better management of multilingual support.
- Improved accuracy and speed in handling orders.
Results
Post-TIZ Systems implementation, TIZ noted major efficiency and customer satisfaction advancements:
- 50% less time on product assortment management.
- 40% increase in order accuracy.
- 30% enhanced sales process efficiency.
- 20% growth in customer satisfaction.
- 15% customer base expansion due to multi-language capabilities
Data and Evidence
A deeper examination of TIZ Systems showcases its transformative benefits:
- Time Efficiency: 50% time-saving in managing product assortment, redirecting resources to areas like R&D.
- Order Accuracy: A significant 40% improvement bolstered existing customer trust and attracted new ones.
- Sales Process: Efficiency grew by 30%, optimizing associated business operations.
- Customer Satisfaction: A 20% rise post-system integration signifies better customer experiences.
- Multilingual Support: Enabled TIZ to grow its customer base by 15%, reaching diverse demographics.
- Feedback Loop: Real-time sales statistics and reports aided in refining strategies to meet market demands.
Conclusively, TIZ Systems proved not just as software but a catalyst for TIZ’s exponential growth and customer contentment.
Lessons Learnt
The development of TIZ Systems reinforced the importance of understanding the client’s needs in-depth. It highlighted how a well-designed system could bring about significant improvements in efficiency and customer satisfaction.
Another lesson learnt was the value of flexibility. With the diverse range of products TIZ offers, the system needed to be highly adaptable to meet their ever-evolving needs. This called for careful planning and forward-thinking in the design and development stages.
Ultimately, TIZ Systems was a testament to Leaware’s expertise in creating custom systems that not only meet clients’ needs but also deliver tangible results in enhancing efficiency and customer satisfaction.
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Poland
+48 223781522
ask@leaware.com
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł