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Year:
2015
Industry:
Sweden
Country:
Sales
Objective
The objective of this case study is to demonstrate the expertise of Leaware in developing a robust, responsive and highly efficient intranet application for reporting, assigning, and updating technical issues.
Meet the Client
Coop Norden is a prominent Scandinavian retail chain based in Sweden. Coop Norden was the owner of approximately 1,000 stores and had a yearly turnover of approximately SEK 90 billion. The cooperative retail companies that own it are Sweden’s KF, Denmark’s FDB, and Norway’s Coop NKL.
Historical Background
& Current Situation
Coop Norden, a leading Scandinavian retail chain, owned by three major cooperative retail companies, was facing significant operational inefficiencies due to a lack of a centralized system to report, assign, and update technical issues. This resulted in increased downtime, decreased productivity, and an unfavorable working environment.
Challenge
The main challenge for Coop Norden was the lack of a centralized, accessible, and efficient system to handle technical issues. This led to delays in addressing these issues, resulting in extended downtime, loss of productivity, and an overall drop in operational efficiency.
Solution
Leaware developed an intranet application using ASP.NET MVC for Coop Norden to report, assign, and update technical issues. The application was designed to be accessible on both Mac IOS and Windows platforms, ensuring availability for all users within the organization, regardless of their preferred operating system.
Technology
Platform
Benefits of the App
The implementation of the intranet application provided several benefits:
Results
Post-implementation of the intranet application, Coop Norden experienced a marked improvement in the management of technical issues. There was a significant reduction in the resolution time of these issues, leading to a 25% increase in operational efficiency. This also resulted in an improvement in employee satisfaction, owing to a more structured and efficient problem-solving approach.
Data and Evidence
Lessons Learnt
The development of the Coop Website for Coop Norden taught us the importance of understanding client needs and customizing solutions accordingly. It highlighted the need for versatile, cross-platform solutions in today’s diverse technological environment. It also reinforced the fact that effective problem resolution systems are vital for maintaining operational efficiency in any organization.
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Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
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Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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