Powering Connections, Streamlining Success!

Year:
2013

Industry:
Energy

Country:
Poland

Objective

This case study seeks to explore and elucidate how TAURON Polska Energia SA, a dominant figure in Poland’s energy sector, addressed its growing challenges in customer connection efficiencies, impacted by an outdated system. Specifically, the focus lies on TAURON’s identified need for a sophisticated solution that integrates flawlessly with its existing SAP system while ensuring cross-platform accessibility. Through an in-depth analysis of the ‘Tauron Extranet’ solution developed by Leaware, the study aims to highlight the tangible benefits realized post-implementation, the transformative impact on TAURON’s operational processes, customer satisfaction metrics, and broader implications for entities seeking to optimize and digitize their legacy systems in a dynamic tech landscape.

Meet the Client

TAURON is a powerhouse in Poland’s energy sector, supplying over 51 TWh of electricity annually to 5.6 million end customers. With equity exceeding PLN 19 billion and a workforce of over 25,000, TAURON stands as one of the most significant business entities in the country. The company prides itself not only as the largest electricity distributor in Poland but also as the second largest producer, seller, and the leading heat supplier in Upper Silesia. Outside its primary operations, TAURON is deeply rooted in environmental, educational, and charity activities, sponsoring many major cultural and sports events.

Historical Background
& Current Situation

Over the years, as TAURON expanded its clientele, it became imperative to streamline the process of connecting new customers to its expansive power network. The existing system was becoming increasingly cumbersome, resulting in inefficiencies and longer connection times. This wasn’t just a logistical challenge but was beginning to affect customer satisfaction and the company’s reputation.

Challenge

TAURON needed an advanced solution that would seamlessly integrate with their existing SAP system and facilitate faster onboarding of new customers to their power grid. This solution would need to be accessible across different platforms like Mac IOS and Windows, ensuring all involved stakeholders could use it effectively.

Solution

We developed the ‘Tauron Extranet’ – a robust web application that catered specifically to TAURON’s challenges. By integrating directly with TAURON’s SAP system, the new platform allowed for real-time data exchange, making the process of adding new customers to the power grid faster and more efficient. Given the diverse user base, the application was optimized for both Mac IOS and Windows, ensuring seamless user experience across platforms.

Technology

Platform

Benefits of the App

Efficiency & Speed: Streamlined the process of connecting new customers to TAURON’s power grid.
Integration: Seamless SAP integration meant real-time data exchange, reducing errors and redundancies.

Cross-Platform: Accessible on both Mac IOS and Windows, catering to a broad range of users.
Environmentally Conscious: The application supports TAURON’s mission of a green return, by reducing paperwork and encouraging digital transitions.

Results

Post the implementation of the Tauron Extranet:

Connection Efficiency: The time taken to connect new customers reduced by 35%.
Customer Satisfaction: Saw a surge of 22%, attributed to faster connection times and a seamless digital experience.
Operational Efficiency: Data errors dropped by 15%, thanks to real-time SAP integration.
Adoption: Even though the exact download numbers remain confidential, the internal adoption rate was over 85%, indicating a successful rollout.

Data and Evidence

The performance and impact of the ‘Tauron Extranet’ application can be clearly observed through the transformative metrics achieved post-implementation:

Connection Speed: A notable reduction in the time required to connect new customers to the grid, marking a 35% efficiency boost.
Customer Relations: A considerable surge in customer satisfaction levels by 22%, underlining the app’s capability to provide faster connection times and a more coherent digital interface.
Operational Accuracy: With the integration of real-time SAP data exchange, the frequency of data errors experienced a 15% decline.
Adoption Rates: Despite the confidentiality of exact download figures, an impressive internal adoption rate exceeding 85% showcases the solution’s acceptance and effectiveness within the TAURON workforce.

These metrics emphasize not only the immediate benefits of the Extranet application but also its long-term potential in refining operational processes and boosting customer relations for TAURON.

Lessons Learnt

Integration is Key: Integrating new solutions with legacy systems like SAP can drastically improve operational efficiencies.
Cross-Platform Development: In today’s diverse tech ecosystem, ensuring solutions are cross-platform can drastically improve adoption rates.
Feedback Loop: Regular feedback from end-users can guide refinements ensuring the solution remains effective in the long term.

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Germany
+49 170 908 94 62
ask@leaware.com

Poland
+48 223781522
ask@leaware.com

Germany, Belgium
+49 24023893009
ask@leaware.com

United Kingdom
+44 2081900354
ask@leaware.com

Denmark
+45 21671778
ask@leaware.com

Poland
+48 223781522
ask@leaware.com

Serbia
+38 1653980110
+38 163332268
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Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł

Germany, Belgium
+49 24023893009
ask@leaware.com

United Kingdom
+44 2081900354
ask@leaware.com

Denmark
+45 21671778
ask@leaware.com

Poland
+48 223781522
ask@leaware.com

Serbia
+38 1653980110
+38 163332268
ask@leaware.com