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Year:
2015
Industry:
Insurance
Country:
Belgium
Objective
Showcasing expertise in designing and developing a mobile application that digitizes the insurance claim process, enhancing user experience, and improving claim processing efficiency.
Meet the Client
Assuralia represents 99% of the collection in non-life insurance in Belgium. Seeking to represent the professional interests of its member insurance companies more efficiently, Assuralia aimed to simplify the claim reporting process.
Historical Background
& Current Situation
The traditional process of filing an insurance claim after a road accident is cumbersome and time-consuming. It often involves lengthy paperwork and information exchange between the victim and the offender. Recognizing the inefficiencies of this process, Assuralia, a professional association of insurance companies representing virtually all Belgian and foreign insurance companies operating in the Belgian market, decided to take a digital leap.
Challenge
The challenge was to create an application that could replace the traditional paper statement used to report incidents on the road. This app needed to be usable on a single device by both the offender and the victim or as a cooperative tool on two mobile devices.
Solution
Leaware developed the Assuralia app using Xamarin technology for iOS, Android, and Windows Phone platforms. The app provided users with an interactive form to enter necessary data about the incident. It also included features for selecting the exact event location using maps, noting witness details, choosing from pre-set road event categories, capturing photographic documentation within the app, visually marking damage on the vehicle, and graphically configuring the traffic incident.
Technology
Platform
Benefits of the App
Results
The Assuralia app received more than 100 downloads shortly after its launch. Feedback from users praised the app’s intuitive design and ease of use. Insurance companies reported a reduction in the time taken to process claims, leading to improved customer satisfaction.
Data and Evidence
Post-launch surveys showed a 90% user satisfaction rate with the app. Insurance companies associated with Assuralia reported a 35% reduction in claim processing time due to the elimination of manual data entry.
Lessons Learnt
This project reiterated the importance of understanding user needs and designing solutions that address them effectively. Leaware learned that close collaboration with the client is crucial for developing an app that not only meets the objectives but exceeds user expectations. It also reinforced the benefits of digitization in industries like insurance where traditional processes can be made more efficient.
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Germany, Belgium
+49 24023893009
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United Kingdom
+44 2081900354
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Denmark
+45 21671778
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Poland
+48 223781522
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Serbia
+38 1653980110
+38 163332268
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Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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