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Year:
2015
Industry:
Insurance
Country:
Poland
Objective
To showcase Leaware’s expertise in developing digital solutions that transform traditional processes, enhance user experiences, and deliver business efficiency.
Meet the Client
Claims is a prominent insurance company based in Poland, specializing in car accidents. Known for its commitment to providing smooth and efficient services to its clients, the company constantly seeks innovative ways to streamline its processes and improve customer experience.
Historical Background
& Current Situation
In the insurance industry, reporting road incidents has traditionally been a lengthy and complicated process. Recognizing the need for innovation in this space, Leaware was approached by a Polish insurance company, Claims, to develop a digital solution to simplify and expedite the process.
Challenge
The traditional paper-based process of reporting road incidents was cumbersome, inefficient, and prone to errors. It required the victim and the offender to physically fill out forms, which was not only time-consuming but also inconvenient in the aftermath of a road accident. The challenge was to replace this process with an easy–to-use, reliable, and efficient digital solution.
Solution
Leveraging ASP.NET MVC technology, we designed an application compatible with iOS, Mac iOS, and Windows platforms that digitizes the incident reporting process. The app is designed for use as a form on a single device, making it convenient for both the victim and the offender. It follows a similar approach to the Assuralia app, offering an intuitive and easy-to-follow process for reporting incidents.
Technology
Platform
Benefits of the App
Results
While specific download numbers remain confidential, the Claims application has been positively received by the users and has significantly improved the process of reporting road accidents for the company. It has not only enhanced user experience but also brought operational efficiency for the insurance company.
Data and Evidence
Following the introduction of the Claims app, the insurance company reported a 50% reduction in the time taken to report road incidents, significantly expediting the overall claim processing time. Additionally, user feedback highlighted a 70% increase in satisfaction rates when using the app compared to the traditional paper-based method. Error rates in reporting dropped by an impressive 40%, emphasizing the accuracy and reliability of the digital solution. The company also observed a 30% increase in the number of claims reported through the app, indicating its growing popularity and acceptance among users.
Lessons Learnt
The development of the Claims app was a valuable experience that highlighted the transformative power of digital innovation in traditional sectors like insurance. It reconfirmed the importance of understanding users’ needs and pain points in designing effective solutions.
The project also reinforced the significance of adaptability and innovative thinking in overcoming challenges and delivering digital solutions that not only meet but exceed client expectations. It underscored our commitment to leveraging cutting-edge technology in creating solutions that drive operational efficiency and improve user experience.
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Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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