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Year:
2013
Industry:
Real state
Country:
Poland
Objective
To highlight Leaware’s expertise in delivering innovative digital solutions that enhance business efficiency, improve customer experience, and streamline business processes.
Meet the Client
Maxon is a premier real estate agency based in Warsaw, Poland. With a legacy of 33 years, it operates both in the residential and commercial real estate sectors. Maxon is known for its individual and honest approach to customers and continuous improvement in services. The agency has one of the largest, constantly updated real estate databases in the region.
Historical Background
& Current Situation
Maxon, a leading real estate agency in Warsaw, had been successfully operating in the market for 33 years. However, as the real estate industry evolved, Maxon recognized the need to digitalize its offers management and customer engagement processes to stay competitive and meet the changing needs of its customers.
Challenge
The key challenge was to digitalize Maxon’s offer management process and create an interactive portal that would enable quick and efficient interactions between the agency and its customers.
Solution
Using ASP.NET technology, we created a portal for Maxon that is seamlessly connected with their offers management software. The portal allows customers to choose from four options (I want to buy, I want to rent, I’m an owner (I want to sell) or I want to invest). It directs customers to the appropriate department based on their needs, offers articles and tips regarding real estate, and provides a site map with contact data and an offer search engine.
Technology
Platform
Benefits of the App
Results
With over 200 downloads, the Maxon Real Estate Portal has been successful in enhancing the agency’s operational efficiency and improving customer engagement. It has helped Maxon to stay competitive in the evolving real estate market and deliver superior service to its customers.
Data and Evidence
Post-launch of the Maxon Real Estate Portal, the company reported a 35% increase in customer inquiries and interactions through the platform. This uptick indicates the portal’s efficiency in engaging potential clients. Additionally, there was a 40% reduction in the time taken for offer management processes, highlighting the streamlined efficiency achieved through the portal. Feedback surveys from customers showed a 60% increase in satisfaction rates regarding their experience with the agency, particularly citing the ease of use and relevance of the information provided on the portal. Internal assessments at Maxon revealed a 25% boost in productivity, attributed to the portal’s ability to direct customer inquiries effectively to the relevant departments.
Lessons Learnt
The development of the Maxon Real Estate Portal reinforced the importance of digital transformation in traditional industries like real estate. By enhancing the agency’s efficiency and improving the customer experience, the portal has proven to be a crucial tool in Maxon’s digital strategy. The experience has emphasized the power of innovation and the importance of understanding the needs of the business and its customers in delivering successful digital solutions. It has once again demonstrated Leaware’s commitment to leverage cutting-edge technology to create business solutions that drive efficiency and enhance customer experience.
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Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
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Denmark
+45 21671778
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Poland
+48 223781522
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Serbia
+38 1653980110
+38 163332268
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Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
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