Feedback Summary
Project Summary
Background
Introduce your business and what you do there.
I’m was the co-founder and project manager of Atendi.care, a healthcare SaaS platform in Belgium that connects healthcare providers and patients.
Opportunity / Challenge
What challenge were you trying to address with Leaware?
Since we were a startup, we weren’t planning to hire software development people in-house. We quickly made the choice to outsource the whole software development process.
Solution
What was the scope of their involvement?
They were our software development partner. They also helped us to better define the needs of our users which was an additional value that they delivered to us.
How did you come to work with Leaware?
I had previous contacts with them at another job. We saw the results of their work and they seemed to be a very good partner which is the reason we chose them.
How much have you invested with them?
We invested about €150,000 (approximately $169,687.50 USD).
What is the status of this engagement?
We worked together from January 2014–December 2018.
Results & Feedback
What evidence can you share that demonstrates the impact of the engagement?
We were very pleased with the quality of work that they delivered. It wasn’t easy since we were a startup. In the beginning, it took some time to find out what our customers wanted as a solution. We appreciated Leaware’s flexibility in the process.
How did Leaware perform from a project management standpoint?
We had very close communication. For six months, we were collaborating daily to get the product launched. We had daily Skype calls. We worked in a scrum methodology. There was continuous communication between us and their development team in Poland. We had cameras on all day as if they were sitting next to us. We sometimes traveled to Poland to visit the team which I believe is important to do to build a relationship.
What did you find most impressive about them?
They’re used to working with companies that aren’t in their country. They do a lot of nearshore development and you can tell that they’re used to it. They’re used to all modern communication techniques to connect with their customers. This is sometimes not the case with technical vendors.
They have a wide variety of skillsets covered from UX design and graphic design, to back- and frontend development. They’re a multi-skilled company.
Are there any areas they could improve?
No. They were fast learning. I don’t have any criticism towards them.
Do you have any advice for potential customers?
When you work with a nearshore development company, communication is key. You can’t just send over the specifications and have them come back three weeks later with a part developed. You have to have continuous communication with them and oblige them to do that. In the beginning, they realized we needed to communicate on a daily basis. Once you get that in place, everything goes smoothly.
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Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł
Germany, Belgium
+49 24023893009
ask@leaware.com
United Kingdom
+44 2081900354
ask@leaware.com
Denmark
+45 21671778
ask@leaware.com
Poland
+48 223781522
ask@leaware.com
Serbia
+38 1653980110
+38 163332268
ask@leaware.com
Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł