Smart_w
Streamlined Business Operations
CEO, SMartDe eG/Smart Coop Germany
“What I found most impressive about this company was their unparalleled commitment to customer satisfaction.”
Image

Feedback Summary

As a result of this project, the client received positive customer reviews. Leaware offered impressive communication, responsiveness, and attention to the client’s needs, consistently exceeding expectations. They were transparent, dedicated, innovative, and committed to customer satisfaction.

Project Summary

Leaware developed a member and advisor portal for a freelancer and collective cooperative. Requirements included multilingual support, order management capabilities, and a user-friendly and compliant interface.

Background

Please describe your company and position.

I am the CEO of SMartDe eG / Smart Coop Germany

 

Describe what your company does in a single sentence.

Smart Coop Germany is a cooperative for freelancers and collectives. We secure the work of freelancers by giving access to social, administrative and financial security through the employment of our members within the cooperative.

Opportunity / Challenge

What specific goals or objectives did you hire Leaware to accomplish?

  • Create a Member and Advisor Portal
  • Multilingual Application
  • User-Friendly and compliant application

Solution

How did you find Leaware?

Referral

 

Why did you select Leaware over others?

  • Pricing fit our budget
  • Great culture fit
  • Good value for cost
  • Referred to me

 

How many teammates from Leaware were assigned to this project?

6-10 Employees

 

Describe the scope of work in detail. Please include a summary of key deliverables.

The Smart Portal is an online portal developed for easy use of Smart services. The following functions arebeing developed: order management, client management, online confirmation of orders by clients, automated invoicing incl. invoice reminders, expense management, direct payments and travel expenses, budget management, employment management, an area for member community and governance.

Results & Feedback

What were the measurable outcomes from the project that demonstrate progress or success?

reviews, client testings

 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am impressed with the communication and customer satisfaction provided by Leaware. Their responsive and attentive team goes above and beyond to address inquiries promptly and effectively. The clear and transparent communication channels foster a sense of trust and reliability.

It’s evident that customer satisfaction is a top priority for Leaware, as they consistently strive to meet and exceed expectations. Overall, the exceptional communication and unwavering commitment to customer happiness make Leaware a standout in the service industry.

 

What was your primary form of communication with Leaware?

Virtual Meeting

 

What did you find most impressive or unique about this company?

What I found most impressive about this company was their unparalleled commitment to customer satisfaction. The level of attention and responsiveness from their team truly sets them apart. This dedication, combined with their innovative solutions, makes them a standout choice for us .

 

Are there any areas for improvement or something Leanware could have done differently?

Leaware’s adaptability and problem-solving skills ultimately ensured successful project completion, highlighting their resilience in the face of unforeseeable challenges.

Ratings

5.0
“What I found most impressive about this company was their unparalleled commitment to customer satisfaction.”

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      Germany, Belgium
      +49 24023893009
      ask@leaware.com

      United Kingdom
      +44 2081900354
      ask@leaware.com

      Denmark
      +45 21671778
      ask@leaware.com

      Poland
      +48 223781522
      ask@leaware.com

      Serbia
      +38 1653980110
      +38 163332268
      ask@leaware.com

      Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
      Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł

      Germany, Belgium
      +49 24023893009
      ask@leaware.com

      United Kingdom
      +44 2081900354
      ask@leaware.com

      Denmark
      +45 21671778
      ask@leaware.com

      Poland
      +48 223781522
      ask@leaware.com

      Serbia
      +38 1653980110
      +38 163332268
      ask@leaware.com

      Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
      Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł

      Germany, Belgium
      +49 24023893009
      ask@leaware.com

      United Kingdom
      +44 2081900354
      ask@leaware.com

      Denmark
      +45 21671778
      ask@leaware.com

      Poland
      +48 223781522
      ask@leaware.com

      Serbia
      +38 1653980110
      +38 163332268
      ask@leaware.com

      Lea sp. z o.o. z siedzibą w Toruniu, ul. Włocławska 167, 87-100 Toruń, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy w Toruniu, VII Wydział Gospodarczy Krajowego
      Rejestru Sądowego pod nr KRS 835659, NIP 9522205303, wysokość kapitału zakładowego: 5 000 zł